Cards Search Explore Filters Explained
Last Updated: 5 June 2026Discover the Card Explore Filters nestled within the Explore section of the Admin Page, empowering you to effortlessly pinpoint cards tailored to your desired metrics. Owner: This filter allows you to look either for Tenzo cards: These cards are standard cards created and owned by Tenzo. They all use standard metric names and are...
Guide: FoodByUs
Last Updated: 5 June 2026How do core concepts map to Tenzo? Key: ✅ Supported 🚸 Work in Progress ❌ Not Supported Location ✅ Venue Vendor ✅ Supplier Category ✅ Product Category...
Guide: Resy
Last Updated: 5 June 2026How do core concepts map to Tenzo? Key: ✅ Supported 🚸 Work in Progress ❌ Not Supported Reservations Reservation ✅ Reservation Number of Guests ✅ Party Size...
Guide: Stint
Last Updated: 5 June 2026How do core concepts map to Tenzo? Key: ✅ Supported · 🚸 Work in Progress · ❌ Not supported Stint concept Tenzo concept Status Site Locations ✅ Paid shift (clocked-in / out) Shift (actual) ✅ Scheduled shift Shift (planned) ❌ Stint’s SFTP feed delivers actuals only; scheduled shifts are not currently included Worked Duration /...
Can I export my data to an excel?
Last Updated: 5 June 2026Yes, you can! In Tenzo, it is possible to export your data into a CSV file. We support a CSV rather than Excel format as it loads faster and consumes less memory space. You can export your data directly from a card in any dashboard: You can also export data on any core metric...
If I change labels in my integrations, will they change in Tenzo too?
Last Updated: 5 June 2026Tenzo works by putting together all your data from your various operations software for POS, Labour, Inventory and Social and showing it in real-time, so you can do any comparison you need and understand your KPIs clearly. With regards to POS Integrations, we mirror also their menu structure in terms of Product Division, Category and...
What are modifiers?
Last Updated: 5 June 2026Modifiers are the add-ons your customers buy as an addition to an item. For example, to a sandwich a person can add mayonnaise, then the sandwich will be the item and mayonnaise the modifier. What cards are available for seeing modifiers? These are some of the cards we have available: Modifiers by Item, WTD...
What’s the difference between Order Type and Revenue Center?
Last Updated: 5 June 2026In Tenzo, you can see your sales data by accessing different modules and the drill down feature of our reporting. What breakdowns are available? You can not only see your top-level sales per location, but also a breakdown into: Division, Category, Item, Order Type, Revenue Center. If you want to know more about Divisions and...
What are Product Divisions and Product Categories?
Last Updated: 5 June 2026To give you useful, actionable insights from your business, Tenzo pulls your data into different Modules: Labour, Inventory, Social, Forecasting – and Sales. Within the Sales Module, you can see your top-level sales broken down into: Product Division, Product Category, Product Item, Order Type, and Revenue Center. To know more about Order Type and Revenue Centers...
Which browser is best when using Tenzo?
Last Updated: 5 June 2026Using the right web browser will optimise your Tenzo experience. Below you’ll find our top recommended browsers. These are the most compatible with the Tenzo web App and will give you the best user experience. Google Chrome: Our top supported browser is Google Chrome as it was designed to be quick at loading pages...
How do I hide a sub-menu from a Module in Tenzo?
Last Updated: 5 June 2026Tenzo now offers the chance to hide any of the Sub-Menus in the Side Menu of your Business so that you see only those that are useful to you. If you are an Administrator for your Tenzo’s business account, lll you have to do is drop us an email at support@gotenzo.com telling us what...
What is the forecasting MAPE?
Last Updated: 5 June 2026Thanks to its Machine Learning Algorithm, Tenzo can generate a bespoke Forecasting Model for each of your business locations. Through our sales forecasting experience with our customers, we know our forecasts are 50-70% more accurate than a four-week average. What is MAPE? In Tenzo, we measure the accuracy of forecasts using MAPE: Mean...
Selecting dates in Tenzo – operating days versus calendar days explained
Last Updated: 5 June 2026In Tenzo, we prioritise flexibility and we make sure you can access exactly the data you need. We provide cards you can customise so as to always have at hand the data that matters the most to you, but you can also select different date ranges. Operating days and business cutoff hours A date in...
Using the Logbook
Last Updated: 5 June 2026The Logbook is a free feature that comes with Tenzo’s Sales Module. It provides a way for any FOH or BOH operator with a Tenzo log in to share a written summary of the day with other Tenzo users of their business. The Logbook can be accessed from any page of the...
Will all Tenzo users have access to the same data?
Last Updated: 5 June 2026What data your Tenzo users can see in Tenzo depends on the level of access you give them. We give you total control over how you set this up. We have different location access levels and also the ability to create different groups to change the modules and/or different emails users receive. Setting...
How do I re-arrange the side menu on my Tenzo account?
Last Updated: 5 June 2026Note: this feature has been recently launched. If you don’t have access to this on your account yet, please contact your CSM. Tenzo now offers the chance to change the Side Menu of your Business so that you see Modules in the order that works best for you and your business: You can also have...
How can I track the accuracy of Tenzo’s forecast?
Last Updated: 5 June 2026When giving you the forecast for your future sales, we also measure the accuracy of that forecast as each day goes by. This way we can track how our algorithm is working to ensure our AI keeps learning to do better, so you get as accurate future sales as possible. Tenzo measures Accuracy by calculating...
How can I see how far I am from my monthly budget at a given day of the month?
Last Updated: 5 June 2026In Tenzo, we allow you to upload a Budget for a month, a year or any given period – thanks to this, you can establish clear targets and accurately keep track of how your sites and teams are performing towards them. To learn more about how to upload Budgets, please have a look at this...
How do we include local or custom events into our sales forecast?
Last Updated: 5 June 2026Tenzo’s forecasting takes into account multiple layers of data – historical sales, seasonality, events, weather. After our algorithm has created a forecast of your future sales for a certain day, all Managers are able to adjust the forecasted number for their location, if they are aware of things that the engine doesn’t know, for example...
How do I update my Product Divisions in Lightspeed L
Last Updated: 5 June 2026Having a clear structure for your Product Division and your Product Categories will give you a better view of your sales data in Tenzo. Product Divisions sit above your Product Categories in Tenzo and show you revenue or another sales metric, from a group of multiple categories e.g. your Food Product Division could include...
What does ‘Toggle 2nd Axis’ in Tenzo mean?
Last Updated: 5 June 2026When navigating Tenzo Modules through the web, you can view your data in both Snapshot or Trends. In Trends, you will notice “Toggle 2nd Axis.” This refers to the vertical axis on the right hand side of the chart, which displays your YoY (Year on Year) Growth %: By default, this axis is...
How do I get to show Areas in my Tenzo account?
Last Updated: 5 June 2026Setting up Areas in your Tenzo account allows you to group locations, so that you are able to see the rolled up performance of these locations across all of the Tenzo modules that you have: If you have four or more locations and would like to have them grouped into Areas, and you are...
Can I create custom Permissions Groups in Tenzo for users in my business?
Last Updated: 5 June 2026In Tenzo, we understand the importance of showing custom information to different groups in your business based on their needs. For example, a General Manager may need to see very focused information about their location’s sales and labour costs, while Head Office Teams may want to have more of a strategic top level performance view...
How can I use Zapier with Tenzo?
Last Updated: 5 June 2026Tenzo is now available on the Zapier App store, which means you can create zaps to pull Tenzo data out of Tenzo and then push it into other apps that are also listed in the Zapier store. What data can I pull out of Tenzo? Currently, there are two zaps you can choose from New...
How can I set up a sales budget?
Last Updated: 5 June 2026In Tenzo you can track your actual sales against a sales budget per location. By adding your budget into Tenzo you’ll be able to: Empower your team to understand how they’re performing against budgetary targets on a day by day basis – making them motivated to go that extra mile, Visually compare your actual...
Which review/social platforms do you integrate with?
Last Updated: 5 June 2026In Tenzo, we know how important it is to have your customer reviews visible and in one place for your team to be able to see them and maintain / improve your customer service. From our research with current Tenzo customers we’ve seen social ratings improve by <0.5 stars when all review/ social platform...
Navigating Modules with Snapshot & Trends
Last Updated: 5 June 2026When you navigate a Module through the Web and Mobile App, you have two different ways of looking at a metric: Snapshot or Trends. What is Snapshot? The Snapshot will show you a quick overview of your data in a table format, where you can easily spot overall results. If you click on Sales by...
How can I upload historical sales data?
Last Updated: 5 June 2026In Tenzo, we integrate with your POS system to get in all your sales data. If you have started using your POS integration only recently, and you’d like to upload sales data that goes further back in time, you can always do it. How do I upload historical data? Download this template and fill it...
Can our sales forecast be adjusted by managers?
Last Updated: 5 June 2026Yes, the sales forecast can be adjusted daily in your Planning module, and that Managers can add custom reasons for the adjustment. This way, our algorithm constantly learns from itself and accuracy will increase as time goes by. We have seen that GMs typically improve our forecast by 5% to 10%. Adjusting daily forecasts...
I changed my order type name in Lightspeed K – Ikentoo, what next?
Last Updated: 5 June 2026Having your order types in Tenzo helps you see how your sales come in from different sales channels. How to update your order types in Lightspeed K If you want to update your order type, you can do this in your Lightspeed Configuration > Settings > Account Profile: Tenzo pulls in the Code from...
How can I customise what a user sees?
Last Updated: 27 March 2026In Tenzo, we make a priority of giving our customers the flexibility to see exactly the data they need and what other users see as well, from general managers to head office. There are two ways of customising the permissions a user can have. 1. Permission Groups: Determine which menus a user should have access...
What is sharding and how will it benefit me?
Last Updated: 5 June 2026We are sure you have heard of our new way to manage data – Sharding! In brief, Sharding is having your data in a separate database from the other Tenzo customers. Sharding supports Tenzo’s global customer base scale How will this benefit you? Directly query your own database Faster load times Direct access to...
View a card on your Overview page
Last Updated: 5 June 2026The first thing you see when you log into your Tenzo account is your Dashboard, which will show you an overview of all your cards. Each Card comprises of the following elements: 1. Info: This shows the metrics you are looking at: Location/s Date Range Settings: whether it includes VAT, Service Charge, Discounts/Promos, Staff...
Can I have fixed settings for my Business?
Last Updated: 5 June 2026Having settings in Tenzo helps you see how your sales in different ways. On your Tenzo Web and Mobile App, you have the option to select the settings that define the way you look at your metrics: Tenzo Web Mobile App Can I have the settings fixed for my Business? Yes, you can; based on...
How are the Hourly sales from Operations By Hour displayed in Tenzo?
Last Updated: 5 June 2026Tenzo makes it easy for you to access all the useful data you need for your Business. One of our most interesting Modules is our Operations by Hour Menu. This will show you how your revenue is distributed throughout the day, in the form of a chart or table that is visually very easy to...
I am having trouble my with CSV file
Last Updated: 5 June 2026In Tenzo, you can export your data and reports into a CSV file. We support a CSV rather than excel format as it loads faster and consumes less memory space for our customers. CSV for Loading a Budget: If you are having trouble with your CSV files, it could be due to special characters that...
What is the smallest time interval Tenzo can forecast for?
Last Updated: 5 June 2026Using our AI Forecasting, we can predict your future sales that can be up to 50% more accurate than a rolling average of previous weeks. Find out how Nando’s Singapore increase their forecasting accuracy and labour productivity using Tenzo’s forecasting. Our forecast can have different granularity: it can be by week, by day, and the...
Multibusiness users – how does it work and how to add one
Last Updated: 5 June 2026In Tenzo, we know how important it is to view your data all in one place, especially if you would like to have access to more than one business/country within the same platform. We can have this set up for you! If you already are a Multi business user, you have on your top panel...
How do I unsubscribe from an email report list?
Last Updated: 5 June 2026In Tenzo, we can send email reports to all users of a business so that they will receive the data they need directly into their inbox every day, week or month. These email reports are 100% customizable, and we tailor them to the needs of each team. This is what the email looks like: If...
Tracking your inventory
Last Updated: 5 June 2026Tenzo’s integration with Inventory Management Systems lets you track and manage your use of inventory items, which are one of the largest costs for hospitality businesses alongside rent & rates and labour. Stocks checks matter In order to maximise the value of the reporting you can achieve from your inventory system and supporting analytics...
Using the Tenzo Mobile App
Last Updated: 5 June 2026The Tenzo App is available on both Web and Mobile. The mobile version is designed for operations teams on the go, giving quick access to insights needed for daily decision-making. You can download it from the App Store or Google Play. Home Page When you open the app, you’ll land on the Home Page.Here you...
Can my data in Tenzo be sent out in email reports?
Last Updated: 5 June 2026At Tenzo, we know how important it is to have access to your data and view it when you want and how you want to. You can have any Tenzo KPIs automatically emailed out to you on a daily, weekly, or monthly basis. Scheduling your email reports Your Tenzo email reports are totally customisable and...
Does Tenzo have the capability to push responses to online reviews?
Last Updated: 5 June 2026Tenzo is a platform that understands the importance of viewing all your data in one place. Viewing your Social activities allows you to have a wider picture of how your business is doing and what your customer is saying. However, at Tenzo, we do not have the capabilities to push responses to online platforms...
How do I make a Tenzo user an Administrator?
Last Updated: 5 June 2026We understand the importance of having the flexibility of adding, removing or changing a user’s access level in Tenzo. If you are an Administrator for your business in Tenzo, you can easily upgrade another user to be an Administrator as well. Please note that changing user permissions can only be done on the...
Why is my Part of Day in Operations module not matching my integration?
Last Updated: 5 June 2026In Tenzo, you have many ways of looking at your metrics to help you better understand your Business’ performance and maximise efficiency. Operations: by Part of Day An exciting Module is Operations by Part of Day, where you will see your revenue split up by key parts of your day like Breakfast, Lunch and Dinner....
Can I change my Part of Day times?
Last Updated: 5 June 2026Yes, you can! Day Parts are a breakdown of your sales into different periods during the day; they can be for example Breakfast, Lunch, Dinner. In Tenzo, within Operations > Part of Day, you can see your sales based on the day parts set up for you: Below is how your day parts are viewed...
How much historical sales data does Tenzo require for the forecast to be accurate?
Last Updated: 5 June 2026Tenzo predicts your future sales on the basis of your historical data such as your business’ usual performance during different days of the week, seasons, and events. Tenzo also has an adjustment feature, which empowered operators to adjust the Tenzo figures to reflect the realities on the ground that will impact sales, for instance, roadworks...
Forecasting your future sales
Last Updated: 5 June 2026Tenzo’s Forecasting Module was built from the experience of Christian, our CEO, who having run a chain of restaurants had experienced first hand the challenges involved in creating reliable forecasting sales. Using a minimum of 90 days of historical sales data, Tenzo can create a forecast for your future sales which is 30-50% more accurate...
Understanding Sales Attachment
Last Updated: 5 June 2026What does the attachment KPI show me? Attachment is a measure of the popularity of a product division, category or Item and is presented as a % [of Attachment]. This measure tells you how often an item, category or division appear on a transaction for your chosen date range. The % attachment shows how often...
Can we set up alerts if we get a bad review?
Last Updated: 5 June 2026Yes! Tenzo knows that having instant updates on your social reviews is important. How do I view my alerts: Click on the Icon that you will find on top of your Tenzo Web and Mobile Apps, and you will first see the most recent alerts that you’ve received: We highlight the...
How do I change my Tenzo profile password?
Last Updated: 5 June 2026In Tenzo, we take security seriously and understand its importance for our customers as well. You can change your password anytime in Tenzo by clicking on your Profile > Change Password: You will then be taken to another screen to change your password: How do I create a secure password? Here are...
My sales in Tenzo are not matching my Point of Sale, what do I do?
Last Updated: 5 June 2026If you are here, you are having trouble matching your Tenzo sales to your integration. When comparing your sales data with Tenzo; always check if you have your settings matched to your integration report. For gross sales you would need to have ‘VAT’ included and for your Net sales reports you need to have none...
How do I re-invite a user?
Last Updated: 5 June 2026If you have created a user using this guide but your employee has yet to receive the invite email, please follow the steps below. 1. Check if their email address was correct for their invite; and ask them to check their spam folder in case our email ended up there. If that is not the...
New Release: Advanced Sales
Last Updated: 5 June 2026In Tenzo you can easily access all of your data from everywhere and be able to look at all sort of metrics; however, so far those metrics were only accessible through specific cards that put together only two or three filters. Now, you can sort your data by using all filters at the same time!...
Top Tenzo Most Used Cards
Last Updated: 5 June 2026In Tenzo, we want to make sure you can see all your metrics in different ways, so that you can look at the KPIs that matter the most to you and have them in your Dashboard and Email Reports. This is why we have built a library with 1000+ cards that you can search at...
How can I see my Facebook or Google Business reviews in Tenzo?
Last Updated: 5 June 2026At Tenzo we know from our customers that having your social reviews accessible in your Tenzo account alongside your sales and other data gives you great visibility to help manage and improve your business. You’ll not only be able to track your reviews, but you’ll benefit from: Empowering your team to understand how they’re performing...
Can I change how the date format in my Tenzo account?
Last Updated: 5 June 2026Having the option to view the type of date formats in Tenzo is important to our customers. It’s an easy 2-step process to have your preferred format updated: Step 1: On your Tenzo account, click on the icon and select profile: Step 2: From the Locale drop-down, select your preferred format below and click Save...
Can you overlay labour cost with sales data?
Last Updated: 5 June 2026Being able to see your data from your POS, Staff Scheduler, Inventory and Social Review sites in one place in Tenzo helps you better understand how your business is doing. In Tenzo, you can pick and choose the KPIs you want to see data from your different systems in one place. Below are two...
Troubleshooting adding a new user to your Tenzo account
Last Updated: 5 June 2026Through the Tenzo Web App you are able to manage setting up and trouble shooting adding new users to your Tenzo account using User Admin. If you don’t have Administrator access to troubleshoot adding a new user, then you can either ask your company Tenzo owner or please drop a note to your Customer Success...
What’s the difference between budgeting and forecasting in Tenzo?
Last Updated: 5 June 2026Budgeting and forecasting are tools that businesses use to establish their estimated sales. Sometimes budgeting and forecasting are two words that are used interchangeably. In Tenzo there are distinct differences between these two concepts. Budgeting Budgeting is your longer term sale projection often set 6 months to a year out by your Finance or HQ...
What is the difference between Sales Mix and Attachment?
Last Updated: 5 June 2026When looking at the Sales Module in Product Division, Product Category and Product Item, you will see two metrics: Sales Mix and Attachment. They may look alike, but they represent two different concepts. What is Sales Mix This metrics shows what percentage of your total sales every Product (be it Category, Division or Item)...
I see “Not Available” as Division or Category – what does it mean?
Last Updated: 27 March 2026In Tenzo, you can see your sales broken down in many ways. One of them is by Division and Category. To learn more about what Division and Category are, please visit this article. Why do I see “Not Available” as a Division/Category? It may sometimes happen that a considerable amount of your revenue is assigned...
Date Ranges and Comparison Periods explained
Last Updated: 5 June 2026In Tenzo, we show you metrics for all the date ranges that are the most relevant to you. If you have logged into Tenzo, you will have noticed some acronyms denoting the date range to which the data displayed in each card refers. Here is what they mean! Glossary WTD Week to Date MTD...
Monitoring your labour costs
Last Updated: 5 June 2026Your team is the heart of your business. Having the right level of staffing is important to deliver the best customer service, but it’s also critical to keep track of your labour costs as these are one of your biggest outgoings. Tenzo’s integration with staff scheduling systems helps you monitor your planned and historical labour...
Hospitality Industry Terms
Last Updated: 27 March 2026A Accounting Periods Sometimes also referred to as Financial Periods or Financial Accounting Periods, are the frequency that a business creates its financial statements and business performance reports shared with the Management Team and any Investors in the business. Common Accounting Periods are calendar monthly, a 4,4,5-week pattern or a 4,5,4-week pattern. Tenzo can support any...
How can I add, edit or remove a new user to our Tenzo account?
Last Updated: 5 June 2026You can add, edit or remove users to your Tenzo account if you have User Admin access – you will need to be part of the Administrator group for your business to have this access. Navigating to User Admin in Tenzo To see if you have the User Admin feature turned on for your...
How much does it cost to have a Tenzo subscription?
Last Updated: 27 March 2026As Tenzo is a modular SAAS product we offer pricing based on a customer’s module selection and requirements. To find out more about Tenzo including what it would cost for your business please contact our team here today. Our sales team will be in touch with you shortly to arrange a call to understand your...
Is customer support provided when using Tenzo?
Last Updated: 27 March 2026Yes! Our Customer Success Team aims to provide you with great and quick support for any Tenzo query or issue you may have. Our core support hours are from Monday to Friday during business hours. However, we monitor all emails into our support email address support@gotenzo.com around the clock – so we’re able to...
How do I contact Tenzo?
Last Updated: 27 March 2026At Tenzo, we are always here to help you! If you have an urgent request, there are multiple ways you can contact us: Email our 24/7 support team at: support@gotenzo.com In the UK or Europe, phone us on: +44 203 8564443 In the US, phone us on: +(1)415 6515501 If it’s not urgent or...
What is the Reviews Module?
Last Updated: 5 June 2026In Tenzo, we help you consolidate your reviews in one place. We pull in your social reviews from Google Place, Facebook, TripAdvisor and Yelp. Our Reviews Module includes three sections: Activity, Source & Location. Activity The first section you will find is Activity. Here you can see all your reviews for a selected period, including...
Uploading Sales Budgets: FAQs and Troubleshooting
Last Updated: 5 June 2026In Tenzo, we upload your sales budget, so that you and your team may know at any given time how close you are to reaching it and plan your work consequently; a clear insight into what you need, when you need it. For uploading your budget, just follow the steps on this guide. Along the...
Can I change the language in my Tenzo account?
Last Updated: 5 June 2026Yes, you can! In Tenzo, you can change the language in the App at any given time. We currently support four languages: English (UK), English (US), French and Belgium (EN). To change your language settings, head to the top right panel and click on Profile: Click on “Locale” and choose the language you prefer: ...
Forecasting Overview: what it is and how it works
Last Updated: 5 June 2026Tenzo was born from the mind of restaurateurs and is specifically designed to make the life of restaurateurs easier. We do this by giving you two main features: We put all your data together in one place (POS, Inventory, Labour, Social) and in the form of easy to read reports. We forecast your future sales...
New Release: Employee Dashboard
Last Updated: 5 June 2026We know how important it is for F&B businesses to have visibility of their team’s performance, that’s why we’re so excited to release our new and improved Employees Dashboard! This replaces our Employees Module and is the first release using our new cards v4 infrastructure that will enable our existing customers to create their own...
How do I customise my profile?
Last Updated: 5 June 2026In Tenzo, you can always change the settings of your account, so that your user interface will be tailored to you and easy to use. How do I customise my profile? In Tenzo WebApp, head to the Avatar on the top panel and choose “Profile”: In Mobile, head to the cogs symbol on the...
New Billing section in Admin
Last Updated: 5 June 2026We are happy to announce that, as a result of our constant work towards giving our customers more freedom to manage their account, we have now released a new section of our User Admin: Billing! If you want to learn more about what User Admin is, you can read this article. What is Billing? Billing...
Tenzo Forecasting Calendars Early Release
Last Updated: 5 June 2026We are happy to announce the release of our newest Tenzo Feature: Custom Calendars! Calendars are now ready for an early release for customers who are keen to test these in their Tenzo portal; if you are utilising the Forecasting module today, you can apply! How does the new Calendar feature work? The Calendar feature...
3rd Party Workforce Integration Guide
Last Updated: 5 June 2026A Workforce customer can pull sales into Workforce from their POS via Tenzo. The following is a republishing of a guide created by Workforce. Please contact Workforce on support@tanda.co for further support with this integration. Integrate with Tenzo from Workforce Go to: Settings > Integrations Then POS Integrations: Press the + New POS integration...
3rd Party Bizimply Integration Guide
Last Updated: 5 June 2026A Bizimply customer can pull sales into Bizimply from their POS via Tenzo. The following is a republishing of a guide created by Bizimply. Please contact Bizimply on support@Bizimply.com for further support with this integration. What is the Tenzo to Bizimply Sales Integration The Tenzo to Bizimply Sales Integration is for customers who...
How to re-install the Tenzo app on Android & Apple if it crashes?
Last Updated: 5 June 2026If your Tenzo mobile app seems to be crashing, please follow the instructions below: Android: Step 1: Settings > Apps > Tenzo > Storage > Clear cache Step 2: Log into Tenzo *If this does not work: Step 3: Uninstall Tenzo & reinstall it again Apple: Settings > Tenzo > Toggle...
Forgot your Tenzo Password?
Last Updated: 5 June 2026If you need to reset your Tenzo password, from the login page, click on the “forgot password” hyperlink at the bottom of the page: You will be prompted to enter your email details. Once done, click on the reset password button: You will receive an email with the next steps to reset...
Weekly Operations Plan
Last Updated: 5 June 2026Tenzo has been designed with operators in mind. We slot into your existing Weekly Operations Plan and support your team by providing them with the insights they need. Codifying your weekly operational processes with Tenzo provides the basis for your restaurant’s success – check out the example plan below: Why bother with a...
Tenzo Welcome Pack Videos!
Last Updated: 5 June 2026We’ve been working hard to create short yet informative video tutorials that highlight the capabilities of our product for new joiners to the Tenzo platform or simply a good reference point for all our users! We always welcome any feedback, so drop us a message to support@gotenzo.com on your thoughts and if there is specific...
My Tenzo App is not loading
Last Updated: 5 June 2026If when trying to access the Tenzo Webapp you get a blank page or the content gets stuck in loading, your browser might have cached (temporarily stored) a broken version of our app, therefore, you need to refresh it. If you need urgent access to Tenzo, you should be able to do so through an...
How do I manage User Groups?
Last Updated: 5 June 2026Note: this feature has been recently launched. If you don’t have access to this on your account yet, please contact your CSM. User Groups are the way you define what data and reports each Tenzo User should have access to. What do User Groups determine? What dashboards a user sees in their side...
How do I create my own Dashboards?
Last Updated: 5 June 2026Note: this feature has been recently launched. If you don’t have access to this on your account yet, please contact your CSM. In Tenzo we offer two ways of looking at your data: Modules: these are static reports that will provide you with all the levels of detail for your data. You can go here...
How do I manage Automated Email Reports?
Last Updated: 5 June 2026Note: this feature has been recently launched. If you don’t have access to this on your account yet, please contact your CSM. Any Dashboard in your Tenzo account can be emailed out automatically to you and other members of your team on a daily, weekly or monthly basis. How do I set up a...
Self-Serve Features
Last Updated: 5 June 2026We are thrilled to release a set of new Tenzo features that give account administrators more control over their data, giving them the power to discover new insights and share them with your team! Dashboard creator: Allows you to browse Tenzo insights to create new dashboards or edit existing ones, for your own use...
Tutorial: How to Use Card Creator!
Last Updated: 27 March 2026We have exciting news! As you may know, we have recently been working on the development of a tool that would allow you to create and customise your own reports, and it’s now been launched! This will allow you: Edit an existing Card Create a New Card These Cards can be then added onto Dashboards....
Tenzo Alert Creator
Last Updated: 5 June 2026Introducing Tenzo Alerts!! Now all account Administrators in Tenzo have access to this new feature. As an Admin user, Alerts enable you to set up thresholds on the performance targets important to your team. If that threshold is hit, email notifications are proactively sent to you or a group of your choice. How to...
Calculated Fields
Last Updated: 5 June 2026Calculated Fields – an introduction with examples In Tenzo, if you are among the lucky few to be part of our closed card creator trial, you should know that you are able to make custom cards, and within those custom cards you have the ability to make custom calculated fields of various degrees of...
Card Creator 101: Master Article with links
Last Updated: 27 March 2026Card creator is a powerful tool with many nuances and versatile reporting capabilities that cannot be covered in a single training session or article. The aim of this article is to try to guide you to the best available article to make the best use of it. See links and quick descriptions for them below:...
How can I quickly find the right template for a custom card without making it from scratch
Last Updated: 27 March 2026The Card Wizard is your friend in this case. You may be able to find a similar card, or an underlying card view that will have the necessary data fields for your custom card. You can navigate to it by going to Admin > Explore and then clicking on Card wizard. Once you click...
How do I decide on the right view for my custom card if I am making it from scratch
Last Updated: 5 June 2026A question we often get asked is “Why doesn’t every view have all the possible available fields all at once, always?”. The reason for that is that this significantly increases the complexity of building a card, increases the time it takes to bring the data within the card, and aggregate or aggregate and calculate...
Changing displayed date periods in a card from daily, weekly or monthly
Last Updated: 27 March 2026Using an example of our Tenzo Library card: Sales Trend for the last three periods, I will show you how you can change view settings. In this case we will be changing the date range in the card to by day and by month from by week. To do this, you need to click...
Card Formats: Turning a table card into a graphical card and all others
Last Updated: 27 March 2026Card Formats: Turning a table card into a graphical card and all others You may have a card that you made that is a beautiful table, but you are looking to turn it into a bar chart, line graph, or one of the many other data representations available in Tenzo’s card creator. See an...
Graph Axis, and having both bars and lines within the same card
Last Updated: 27 March 2026Graph Axis, and having both bars and lines within the same card You may have a card that has a table with multiple metrics present on it such as sales, and % change compared to another sales period, but it may not work if you were to turn it into a line chart or...
Default Filters in Custom Cards
Last Updated: 27 March 2026Do you need the card to only show data for one category or location? Do you want to show data for all locations except one? Do you want to show everything except one location and one item? This article will show you how you can do all of the above You can filter on...
How can I make a “Like for Like only” card
Last Updated: 27 March 2026Within Tenzo you may have seen or heard about “Like for Like only” cards. They are cards that compare a metric against last year, typically by location, but will only include locations that were trading at the compare period last year. This methodology ensures that your overall/total % change or year on year difference...
Custom Reserved Guests and Spend per Reserved Guests Cards
Last Updated: 5 June 2026If you have the reservation module in Tenzo and would prefer to use guests counts and spend per guest calculations using the numbers out your reservation tool instead of the guest counts from your POS system, then you can make custom cards that do just that. First you will need to make sure you...
Changing Metric Formatter
Last Updated: 5 June 2026Within the Tenzo Card Creator, for any metric that you would like to be displayed as either a Row, Column, or Value, you can, and in some instances should, change the format of the data to make it easier to interpret. Below us a list of all the possible formats that are available and...
A Guide to Menu Engineering in Tenzo
Last Updated: 5 June 2026Menu Engineering is a Tenzo dashboard that combines menu item costs with sales volume to categorise dishes into Stars, Plow horses, Puzzles and Dogs — helping you prioritise promotions, pricing and menu updates. What is Menu Engineering & Menu Profitability? Menu Profitability is a method for evaluating the profit of an item purely based on...
Tenzo Referral Program Terms & Conditions
Last Updated: 27 March 2026Thank you for your interest in the Tenzo Referral Program! We’ve designed this initiative to reward our existing customers for helping us grow the Tenzo community—and to make it even easier for new partners to get started. Please read the terms and conditions below to ensure you understand how the program works and how rewards...
Advanced Tenzo Cards
Last Updated: 5 June 2026This article is based on a series of virtual and in person customer workshops we ran in 2025 for Tenzo users that wanted to level up their bespoke report building skills and get inspired by the cards shown. This article details how the cards work so that you can use them as a template for...