Guide: Appetize
How Do Core Concepts Map to Tenzo?
Key: ✅ Supported 🚸 Work in Progress ❌ Not Supported
 |
|
|---|---|
| Location | ✅ Venues |
| Order Type | ✅ Order Types |
| Revenue Center | ✅ Vendors |
| Product Item | ✅ Items |
| Product Category | ✅ Reporting Categories |
| Product Division | ✅ Reporting Categories (upper levels) |
| Tender Type | ✅ Tenders |
| Employee | ✅ Users |
| Customer | ❌ Not Supported |
| Discount (Names) | ✅ Discounts |
| TicketItemDiscounts (Amounts) | ✅ Item Discounts |
| TicketDiscounts (Amounts) | ❌ Not Supported |
| Guest Count | ❌ Not Supported — every ticket counts as one guest |
| Transaction Length | ❌ Not Supported — only the order end time is sent |
| Delivery Timings | ❌ Not Supported |
| KDS Bump Time | ❌ Not Supported |
| Ticket Voids | ❌ Not Supported |
| Ticket Item Voids | ❌ Not Supported |
| Table | ❌ Not Supported |
| Service Charge | ❌ Not Supported |
| Tips | ✅ Payment Tips |
| Modifiers | ❌ Not Supported — modifiers are not reported separately from their parent item |
Data Ingestion
| Real-time optionally available? | ❌ |
| Default polling frequency | Every 1 hour |
| Data retrieved on each poll | Today and yesterday |
| Historical data | All data from the start date you provide when connecting Appetize |
How Do I Connect This Data to Tenzo?
Appetize can be connected directly inside the Tenzo app using your Appetize API Key, along with the first date you had sales in Appetize.
If you have an Enterprise Account, you can talk to your Customer Success Manager, who will connect this for you.
How Do I Compare Appetize Data to Data in Tenzo?
Compare against your Appetize sales reporting for the same date range and venue. Net and gross sales, item quantities, and payments by tender should all reconcile.
A few differences are expected by design. Tenzo dates every order by its end time, so orders that run across midnight are counted on the day they finished. Guest counts in Tenzo always equal the number of tickets, because Appetize does not send a cover count — so average spend per head reads as average spend per ticket. Discounts applied to a whole order rather than to a line item are not included, and service charges are not reported separately.