Guide: Shopwave
How do core concepts map to Tenzo?
Key: ✅ Supported 🚸 Work in Progress ❌ Not supported
 |
|
|---|---|
| Location | ✅ Store |
| Order Type | ❌ Not supported |
| Revenue Center | ❌ Not supported |
| Product Item | ✅ Product |
| Product Category | ✅ Category |
| Product Division | ✅ Category Parent |
| Tender Type | ✅ Payment Type |
| Employee | ✅ Employee |
| Customer | ❌ Not supported |
| Discount (Names) | ❌ Not supported |
| TicketItemDiscounts (Amounts) | ✅ Promotions |
| TicketDiscounts (Amounts) | ✅ Promotions |
| TicketItemModifiers | ❌ Not supported |
| Guest Count | ❌ Not supported |
| Transaction Length | ✅ Opened Time - Closed Time |
| Delivery Timings | ❌ Not supported |
| KDS Bump Time | ❌ Not supported |
| Ticket Voids | ❌ Not supported |
| Ticket Item Voids | ❌ Not supported |
| Table | ❌ Not supported |
| Service Charge | ✅ Service Charge |
| Tips | ❌ Not supported |
Data Ingestion
| Real-time optionally available? | ❌ |
| Default polling frequency | Every 4 hours |
| Data retrieved on each poll | Today |
| Historical data | All data since you started using your POS |
| Data received per day or continuous | Per Day |
How do I connect this data to Tenzo?
An SFTP connection needs to be set up between Tenzo and Shopwave.
Please talk to your customer success manager who will send credentials to Shopwave.
How do I compare Shopwave data to data in Tenzo?
You can find “Net Sales” in the Sales Breakdown By Store report in Shopwave:
This can be compared with Sales → Location in Tenzo, when excluding tax and service charge.
Exceptions
- Tenzo adds back ticket discounts and ticket item discounts. Shopwave adds back ticket discounts only. Due to this there may be a mismatch.