Guide: Flipdish

How Do Core Concepts Map to Tenzo?

Flipdish is an online-ordering and delivery platform. Tenzo ingests Flipdish sales via the Flipdish API.

Key: ✅ Supported   🚸 Work in Progress   ❌ Not Supported

Location	✅ Store
Order Type	✅ Dispatch type (e.g. delivery / collection)
Revenue Center	✅ Sales channel type
Product Item	✅ Menu Item
Product Category	✅ Menu Category
Tender Type	✅ Payment
TicketItemModifiers	✅ Modifiers
Discounts (Amounts)	✅ Sale discounts
Service Charge	✅ Charges (non-tip)
Tips	✅ Tip charges
Price	❌ Not Supported
Ticket Voids	❌ Not Supported — only created or accepted orders are loaded, so voided orders don't appear
Refunds	✅ Sale refunds, netted out of the ticket's revenue as a negative Refund line
Product Division	❌ Not Supported
Employee	❌ Not Supported
Customer	❌ Not Supported
Guest Count	❌ Not Supported
Table	❌ Not Supported
Discount (Names)	✅
Ticket Discounts (Amounts)	✅
Ticket Item Discounts (Amounts)	❌ Not Supported
Menu Item Visibility	❌ Not Supported
Menu Item Size	❌ Not Supported
Transaction Length	❌ Not Supported
Ticket Item Voids	❌ Not Supported
KDS Bump Time	❌ Not Supported

Data Ingestion

How Is Tax Handled?

Flipdish reports tax at the sale level rather than per line. Tenzo splits each sale's tax across its priced lines using a net factor (gross − discounts − tax) / (gross − discounts), so item- and modifier-level figures are shown net of tax and still reconcile to the sale total.

How Do I Compare Flipdish Data to Data in Tenzo?

Compare the net sales total for a store and date range in your Flipdish sales reports to the same period in Tenzo. Tenzo's figures exclude tax and only include sales with a created or accepted status, so use the equivalent net (tax-excluded) figure in Flipdish.

Tenzo's revenue is also net of refunds: a refunded amount appears as a negative Refund line against its ticket and reduces the total. If your Flipdish figure is gross of refunds, expect Tenzo to be lower by the refunded amount for that period.