Guide: Tripleseat
How do core concepts map to Tenzo?
Key: ✅ Supported 🚸 Work in Progress ❌ Not supported
 |
|
|---|---|
| Location | ✅ Location |
| Order Type | ❌ Not supported |
| Revenue Center | ✅ Room |
| Product Item | ❌ Not supported |
| Product Category | ❌ Not supported |
| Product Division | ❌ Not supported |
| Tender Type | ❌ Not supported |
| Employee | ❌ Not supported |
| Customer | ✅ Account |
| Discount | ❌ Not supported |
| Ticket Item Discounts | ❌ Not supported |
| Ticket Discounts | ❌ Not supported |
| Ticket Item Modifiers | ❌ Not supported |
| Menu Item Size | ❌ Not supported |
| Guest Count | ✅ Guest Count |
| Transaction length | ❌ Not supported |
| Delivery Timings | ❌ Not supported |
| KDS Bump Time | ❌ Not supported |
| Ticket Voids | ❌ Not supported |
| Ticket Item Voids | ❌ Not supported |
| Table | ❌ Not supported |
| Service Charge | ❌ Not supported |
| Tips | ❌ Not supported |
Data Ingestion
| Reservation | ✅ Event |
| Number of Guests | ✅ Guest Count |
| No Show | ✅ "Lost" |
| Customer | ✅ Account |
| Revenue Center | ✅ Room |
Data Ingestion
| Real-time optionally available? | ✅ |
| Default polling frequency | Sales: every 20 minutes Reservations: Hourly |
| Data retrieved on each poll | Sales: yesterday and today Reservations: yesterday + forward 2 weeks |
| Historical data | Yes, since you started using the platform |
| Business date cutoff time is determined by the POS or Tenzo | By the POS |
How do I connect this data to Tenzo?
In Tenzo, add the Tripleseat integration and click Connect. You'll be taken to Tripleseat to sign in and authorise Tenzo — approve the request and you're connected.
How do I compare Triplesat data to data in Tenzo?
Sales
Within the "Reports" section you can use these reports to match sales:
Typically it will match Sales with the following settings in Tenzo:
Reservations
Reserved guest count in Tenzo will match the number of guests shown in this report in Tripleseat:
Exceptions
None