Guide: Comtrex POS
How do core concepts map to Tenzo?
Key: ✅ Supported 🚸 Work in Progress ❌ Not supported
 |
|
|---|---|
| Location | ✅ Set in Tenzo |
| Order Type | ✅ Sale Type |
| Revenue Center | ✅ Revenue Center |
| Product Item | ✅ Product |
| Product Category | ✅ Category |
| Product Division | ✅ Department |
| Tender Type | ✅ Media |
| Employee | ✅ Cashier |
| Customer | ❌ Not supported |
| Discount (Names) | ❌ Not supported |
| TicketItemDiscounts (Amounts) | ✅ Discounts |
| TicketDiscounts (Amounts) | ✅ Discounts |
| Guest Count | ✅ Covers |
| Transaction length | ✅ datetimestop - datetimestart |
| Delivery Timings | ❌ Not supported |
| KDS Bump Time | ❌ Not supported |
| Ticket Voids | ❌ Not supported |
| Ticket Item Voids | ❌ Not supported |
| Table | ✅ Table Number |
| Service Charge | ✅ Service Charge |
| Tips | ✅ Tips |
| Modifiers | ❌ Not supported |
Data Ingestion
| Real-time optionally available? | ✅ |
| Default polling frequency | Every 20 minutes |
| Data retrieved on each poll | Today and yesterday |
| Historical data | Partner allows data for the previous 60 days to be imported |
How do I connect this data to Tenzo?
Deputy can be connected directly inside of the Tenzo app.
If you have an Enterprise Account, you can talk to your Customer Success Manager, who will connect this for you.
How do I compare data in Comtrex to data in Tenzo?
Within Comtrex, click on Reports > Sales Analysis > Daily Sales Summary
Choose the Week-End Date and click View Report
Scroll down to find the location you’re interested in:
To match Tenzo, you MUST have your settings set to EXCLUDE tax and service charge.
You will then be able to see the same number by selecting one day within Tenzo’s “Sales by Location” view.
Exceptions
In Comtrex many transactions can make up a Guest Check. However in Tenzo, Guest Check may be known by the name Transaction. This is a change in name only.