Guide: Comtrex POS
How Do Core Concepts Map to Tenzo?
Key: ✅ Supported 🚸 Work in Progress ❌ Not Supported
 |
|
|---|---|
| Location | ✅ Set in Tenzo |
| Order Type | ✅ Sale Type |
| Revenue Center | ✅ Revenue Center |
| Product Item | ✅ Product |
| Product Category | ✅ Category |
| Product Division | ✅ Department |
| Tender Type | ✅ Media |
| Employee | ✅ Cashier |
| Customer | ❌ Not Supported |
| Discount (Names) | ✅ |
| TicketItemDiscounts (Amounts) | ✅ Discounts |
| TicketDiscounts (Amounts) | ✅ Discounts |
| Guest Count | ✅ Covers |
| Transaction length | ✅ datetimestop - datetimestart |
| KDS Bump Time | ❌ Not Supported |
| Ticket Voids | ❌ Not Supported |
| Ticket Item Voids | ❌ Not Supported |
| Table | ✅ Table Number |
| Service Charge | ✅ Service Charge |
| Tips | ✅ Tips |
| Modifiers | ❌ Not Supported |
| Price | ❌ Not Supported |
| Menu Item Visibility | ✅ |
| Menu Item Size | ❌ Not Supported |
Data Ingestion
| Real-time optionally available? | ✅ |
| Default polling frequency | Every 20 minutes (Tenzo processes the files sent by the Comtrex agent) |
| Data retrieved on each poll | Whatever the agent has sent since the last run |
| Historical data | Partner allows data for the previous 60 days to be imported |
How Do I Compare Data in Comtrex to Data in Tenzo?
Within Comtrex, click on Reports > Sales Analysis > Daily Sales Summary
Choose the Week-End Date and click View Report
Scroll down to find the location you’re interested in:
To match Tenzo, you MUST have your settings set to EXCLUDE tax and service charge.
You will then be able to see the same number by selecting one day within Tenzo’s “Sales by Location” view.
Exceptions
In Comtrex many transactions can make up a Guest Check. However in Tenzo, Guest Check may be known by the name Transaction. This is a change in name only.