Guide: Lightspeed O Series

How Do Core Concepts Map to Tenzo?

Key: ✅ Supported   🚸 Work in Progress   ❌ Not Supported

Location	✅ Sites
Sales & Transactions	✅ Completed orders
Refunds	✅ Refunded orders
Product Item	✅ Products
Product Category	✅ Categories
Product Division	🚸 Reporting Groups — a category is grouped under the reporting group most of its products belong to
Modifiers	✅ Option Sets — including modifiers nested inside other modifiers
Tender Type	✅ Payment Methods
Discounts	🚸 Discount products and comped items — the amount is captured, but Lightspeed does not record a reason, so every reduction is reported as a promotion
Employee	✅ Staff
Order Type	🚸 Order Type — occasional orders arrive without one and are grouped as "Unknown"
Revenue Centre	🚸 Registers — Lightspeed has no revenue centre, so your tills are used instead
Guest Count	🚸 Guests — recorded on dine-in orders, not on delivery or online orders
Service Charge	🚸 Card surcharge only
Tips	✅ Tips
Customer	🚸 Customers — orders are linked to a customer record, but customer names and contact details are not imported
Table	❌ Not available from Lightspeed
Voids	❌ Not currently imported

Data Ingestion

How Do I Compare Lightspeed O Series Data to Data in Tenzo?

Compare against your Lightspeed sales summary for a single day, across all sites. Tenzo's total sales, transaction count, average sale, refund count and refund total should match it exactly, as should the net total after refunds.

A few things to keep in mind when the numbers look different:

• Use a completed day. Tenzo imports completed orders only, so a day still in progress will not agree until trading has finished.
• Open orders are not counted. Tabs still open on the till appear in Lightspeed's live figures but are not sales yet, so Tenzo excludes them.
• Sales totals include tax. Compare against a tax-inclusive figure in Lightspeed.
• Refunds are shown separately. A refund is a whole order with a negative total; Tenzo reports it as a refund rather than reducing the sales figure, so check both lines when reconciling.
• Hourly and "best of" summaries may differ. Some Lightspeed dashboard cards average over a different period than the day you selected, so the daily totals are the reliable comparison.