Guide: Sentiment Search
How Do Core Concepts Map to Tenzo?
Key: ✅ Supported 🚸 Work in Progress ❌ Not Supported
 |
|
|---|---|
| Location | ✅ Location / unit |
| Review | ✅ Review / guest feedback |
| Source | ✅ Feedback source (review, social and delivery platforms) |
| Rating | ✅ Rating |
Data Ingestion
| Real-time optionally available? | ❌ |
| Transport | Push: SFTP push from Sentiment Search, delivered through the Tenzo Data Importer |
| Default delivery frequency | Daily |
| Data retrieved on each push | The reviews covered by the export file |
| Historical data | From the date the feed was connected; backfill can be requested at setup |
Requirements
This integration requires the 'Reviews Pro' package in Tenzo.
How Do I Compare Sentiment Search Data to Data in Tenzo?
Compare against the Sentiment Search dashboard at client.sentimentsearch.com, filtered to the same location and date range. In Tenzo, navigate to Social > Activity and apply a Sentiment Search filter to see the reviews loaded for the selected date range — review counts and ratings should match.
Exceptions
- Reviews only. Tenzo ingests each review with its rating, source and location. Sentiment Search's derived analytics — category / aspect sentiment scores, dish-level insights and AI summaries — stay in Sentiment Search and are not loaded into Tenzo.
- Coverage follows the export. The feed reaches Tenzo through the Tenzo Data Importer, so which review platforms appear in Tenzo depends on the sources included in the configured export.